Política de reembolso
Last Updated: August 12, 2026
At Northern Spring Water Company, customer satisfaction is important to us. Please review our return and refund policy below.
Returns
Due to the nature of bottled water and other consumable products, we cannot accept returns of products that have been opened, used, or had their original seal broken.
Unopened and unused non-perishable products may be eligible for return within 14 days of delivery. To request a return, please contact us with your order information.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, leaking, or incorrect, please contact us as soon as possible after delivery.
Once the issue is verified, we may provide a replacement, account credit, or refund at no additional charge, as appropriate.
Refunds
Approved refunds will be issued to the original payment method used for the purchase. Please allow 5–10 business days after a refund is processed for the credit to appear, depending on your bank or payment provider.
Original delivery or shipping charges are non-refundable unless the refund is due to an error on our part or a damaged or defective product.
3-Gallon and 5-Gallon Returnable Bottles
Reusable 3-gallon and 5-gallon water bottles remain subject to any applicable bottle deposit, exchange, or return requirements associated with your account.
Customers are responsible for returning reusable bottles and other company-owned equipment when required. Charges may apply for bottles, racks, dispensers, or other company property that is not returned.
Order Cancellations
Orders may be canceled before they have been prepared, dispatched, or delivered. Once an order is out for delivery, cancellation or refund eligibility may be limited.
Contact Us
If you have questions about a return, replacement, or refund, please contact Northern Spring Water Company using the contact information displayed on our website.
We will review eligible requests promptly and work to resolve order-related issues fairly.
The bottles must be from our company for a full refound on your deposit.